So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to 'get stuff done’ (or actioned and resolved) in ways ...

These items will appear automatically; you do not need to request them. Personal Information - Access and update your records. Employee—When HR creates an employee record, all employees are given Self ...

Self-service aligns with their values, giving them authority to solve problems independently. Another term often used for this generation is "Digital natives" as they have grown up using ...

When the concept of self-service checkouts was first devised in the 1980s, it was with the vision of a utopian shopping experience where consumers could breeze in and out at speed.

Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide ...

Managers and Supervisors have direct access to information through a variety of up-to-the-minute reports as well as the ability to manage employee information through online transactions. A variety of ...

McDonald’s in 2015 introduced self-service ordering kiosks, which feature a button that can be pressed to call for staff assistance. Blind customers, however, complained help did not arrive fast ...

The U.S. Navy has announced the rollout plan to implement a self-service capability for processing emergency contact and dependency information through the Record of Emergency Data/Dependency ...

For all questions related to Benefits, ITS, and Payroll visit the RIT Service Center (RSC) at help.rit.edu. Employee Self-Service is online functionality that allows employees to enter or update their ...