Calls to Social Security may be rerouted to other field offices that have no jurisdiction over person’s case - Crucial agency ...

The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

Unions like UFCW Local 832, which represents close to 1,000 workers in the security services field — and who work hard for the NDP — will be very happy with this week's announcement.

Senior citizens soon won’t be able to simply call the Social Security Administration to change their address or check the ...

A Social Security spokesperson later said that the use of a security authentication PIN (SAP) is "entirely optional" and it would amend its regulatory filing to reflect that.