It is everything altogether. For us, on our satisfaction delivery quest, we focus on these five areas. User Experience Customers deserve a seamless experience that will leave them satisfied.

DoorDash captured the hearts and minds of consumers -- and the race wasn’t even close. DoorDash led the pack in overall satisfaction, boasting a 90% satisfaction rate among users.

Overall Satisfaction: 9.4 out of 10 On-Time Delivery: 9.6 out of 10 Product Availability: 9.7 out of 10 Likelihood to Recommend: 9.3 out of 10 Satisfaction With Checkout: 9.5 out of 10 ...

Customers' satisfaction with parcel delivery services rises By LUO WANGSHU | chinadaily.com.cn | Updated: 2025-04-25 19:03 ...