Technology should be the icing on the cake, not the cake itself. Retailers that invest in customer experience must remember that no amount of innovation can mask a poor-quality product or an ...

In physical stores, first-party data can be harder to collect, which can make personalization more challenging. Loyalty ...

By Erol Ayvaz, CEO, Serve First The retail sector is at a crossroads. At a time when products and prices can often be easily ...

AI is no longer futuristic—it's powering smart inventory, personalized shopping and omnichannel retail, helping businesses ...

Customer experience (CX) in 2024 promises to be quite different from the CX landscape we know today. Rapid digital transformations have sophisticated modern consumers expecting seamless ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment.

Contributor Content In 2025, omnichannel commerce is no longer optional, but a minimum requirement. While retailers are now under more pressure than ever to deliver unified, personalized experiences ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

Customer experience matters, too — particularly when it comes to return policies. Part of Maine mainstay L.L. Bean’s reputation was originally built on its no-questions-asked policy, allowing ...

5. ANALYTICS Finally, use AI to analyze your customer experience offerings to give you insights into what’s working and what needs to be improved.

Toolstation, one of the UK’s largest suppliers of tools, accessories and building supplies, is revamping its inventory ...

Computer vision carries other customer experience benefits as well, Elverston said. While watching for thieves, cameras can also point out spills and other hazards before they trip up customers.