Tracking and resolving service issues isn’t just damage control – it’s your secret weapon for developing trust, improving ...

Strategies for resolving customer service failure As of Friday, March 22, 2024 Sign in to favorite this Discuss Comment, Blog about Share this Email, Facebook, Twitter ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

Natural gas and electricity retailer Direct Energy says it is working to fix problems related to a new customer care platform introduced last October. “This is probably our No. 1 issue in ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner. Consumers are ...

Billing issues remain top of mind for customers The most common billing issues are incorrect charges on monthly bills, not receiving promised credits or refunds, and unexpected increases to monthly ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.