Tracking and resolving service issues isn’t just damage control – it’s your secret weapon for developing trust, improving ...

Strategies for resolving customer service failure As of Friday, March 22, 2024 Sign in to favorite this Discuss Comment, Blog about Share this Email, Facebook, Twitter ...

Natural gas and electricity retailer Direct Energy says it is working to fix problems related to a new customer care platform introduced last October. “This is probably our No. 1 issue in ...

The Commission for Complaints for Telecom-television Services – an Ottawa-based agency that aims to resolve customer issues around wireless, internet, home-telephone and TV services – received ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner. Consumers are ...

Neuron7.ai, the pioneer in Service Resolution Intelligence, today announced it has raised $44 million in Series B funding led by Smith Point Capital, the firm founded by former Salesforce Co-CEO ...