Done well, proactive customer care enhances brand reputation and differentiation. In a crowded marketplace where competitors offer similar products or services, exceptional customer service can be ...

CAMPBELL, CA--(Marketwired - Mar 10, 2014) - [24]7, the intuitive customer experience company, will participate at the Enterprise Connect conference, taking place March 17 - 20, 2014 at the ...

Callvu, formerly called FICX, is reimagining the way leading brands transform customer experiences with digital technology. While tens of billions have been invested in digital CX in many ...

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels ...