Here are few strategies for training your team on phone etiquette to make sure you don’t get hung up on the wrong strategies: To be clear, phone etiquette training is never complete. Making sure ...

But by no means should your phone etiquette efforts begin and end there. Develop a training class around 12 essential rules to give your employees the confidence they need to represent you (and ...

Phone etiquette can be covered during initial and ongoing training sessions. You may consider a consistent way that phones are answered at a business. Make sure employees are familiar with this ...

Anna Post is author and spokesperson for the Emily Post Institute, an organization that specializes in etiquette training ... there were no signs about cell-phone usage at the counter and over ...

Often companies spend hours training receptionists in the finer points of telephone etiquette, yet pay little attention to how the rest of the workforce answer calls or place callers on hold. An ...

A certified corporate etiquette and international protocol consultant, Maxwell received her training and certification ... Most cell phone users lack what I call “netiquette.” ...

Put your phone down for a moment and pay attention – because you've been using it all wrong. According to etiquette expert ...

Mary Jane Copps, who founded The Phone Lady 10 years ago, has been in St. John's facilitating training sessions to businesses on how to get back to communicating by voice — specifically by phone.