NICE on Tuesday debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company’s desktop automation technology. With chatbot capabilities, NEVA “is designed for ...

Small numbers of employees who aren’t part of the pilot program will be able to sign up to be in the office on those days ... space that will likely be a nice change of scenery from everyone ...

Say Something Nice Day is a powerful reminder of the impact kind words and positive recognition can have on the workplace.

1. Assuming people didn’t want to return to the office. I’ve worked at home exclusively for 13 years but having my oldest attending classes online has had me missing a nice office where no ...

NICE inContact CXone Quality Management (QM) Pro helps operations leaders to target employee coaching and feedback to improve customer experience. Using an agent-centric approach to quality such ...