NHS complaints procedures have been likened in a new review to “asking hospitals to grade their own homework”. Researchers set out to examine the national policies for handling complaints within the ...

There were 79 complaints/claims in a two-year period following the diagnosis of malignant melanoma (an aggressive skin cancer). Of these, 66 (84 per cent) related to patients seen in general practice.

The report analysed the 15,066 complaints received by the ombudsman about the NHS in 2010-11. It found that in 62 per cent of these cases the complainant had not completed the complaints procedure ...