That limits the airline's ability to depend solely on conventional frequent flyer program models that work based on ...
Airlines offer shortcuts to elite status. Does this affect their connection with their customers? What can other brands learn from airline and cruise loyalty programs?
British Airways is backtracking on controversial reforms to its frequent flyer loyalty programme, the BA Club, to make it ...
Shortcuts to top-tier loyalty status can boost revenue and attract new customers, but they can also damage the brand's ...
British Airways has insisted changes to its loyalty programme will create a fairer system and are not designed to reduce the ...
WASHINGTON (AP) — Job-seekers hoping to join the new Trump administration are facing a series of intense loyalty tests, with ...
British Airways has defended changes to its loyalty programme, insisting the move towards a spending-based system will create ...
By selling points or air miles to third parties, such as banks or credit card companies, airlines forged a hugely valuable ...
British Airways is shaking up its flight loyalty scheme including making the name British Airways Club and points based on money spent.