The retailer will also adjust partner hours and remove the distinction between front and back-of-store roles, increasing staff presence on the shop floor during busy times as it aims to introduce a ...

John Lewis is to cut 153 roles and invest in more in-store tech, as part of a major shake-up of store working hours aimed at improving service levels and customer experience. The proposed changes ...

A major department store chain is expected to axe 153 jobs as part of a reorganisation aimed at enhancing customer service. John Lewis said the changes will position employees more effectively ...

M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand narrowly beat John Lewis in the Institute of Customer Service’s (ICS) latest UK ...

A major department store chain is expected to axe 153 jobs as part of a reorganisation aimed at enhancing customer service. John Lewis said the changes will position employees more effectively, making ...