TTC chair Adam Giambrone said Wednesday that the consultant will review all facets of customer service, acknowledging the transit authority faces "challenges" when it comes to interacting with riders.

The new CEO unveiled key details of his strategy to improve Rogers' reputation for customer service as the Toronto-based cable and wireless provider reported strong financial results on Thursday.

The TTC has unveiled its customer charter — a series of promises to improve service, such as new equipment and better information systems, within the year — as an attempt to improve customer ...

Air Canada took steps to make the skies friendlier for Canada's air travellers Tuesday, announcing an ambitious plan to set new standards of customer service. The announcement came on the same day ...

CIBC has unveiled a public commitment to improve customer service and is backing it with a major marketing campaign along with a redesigned corporate identity. Using the theme “It’s time”, the ...

It's a situation many consumers have experienced: you need help from customer service, but instead you are greeted with a chatbot that can't deliver what you need. Airkit Co-Founder Stephen ...

Butler Charles MacPherson is training Ford of Canada's dealer service advisors to provide a better customer experience. The butler did it, in the service department, with a sharp sense of etiquette.

New self-service capabilities unlock operational efficiency and improve customer autonomy by transforming fragmented B2B ...

Air Canada pledging to improve customer service, then pull our other leg All the company’s problems will be solved with a series of “cross-country pep talks” By Scott Feschuk February 18, 2009 ...

Rogers CEO says customer service needs to improve ‘significantly’ By Staff The Canadian Press Posted April 23, 2013 11:34 am Updated April 23, 2013 11:45 am ...

MANY of us have encountered challenging moments when using automated customer service. We often find ourselves greeted by a voice recording instructing us to press one, two, or three for various ...

He believes the sheriff's department needs to pay more attention to the customer service part of its mandate. "Everyone that comes to the front desk needs to be treated like a human being.