We've been asking some vendors and industry experts questions for our May Workforce Management article. Here is what two experts, Bill Durr of Witness Systems and Paul Leamon of IEX Corporation had to ...

IEX Corporation, a NICE Systems Ltd. company (NASDAQ: NICE), is a leading provider of feature-rich, scalable workforce management solutions that enable contact centers to improve planning and ...

For example, IEX's simulation-based TotalView workforce management product includes an Intraday Management module that recommends how to meet planned service objectives with specific staffing ...

Price: The price of IEX's TotalView Workforce Management system ranges from $110,000 to $180,000 for approximately 300 agents, depending on the level of sophistication that the environment requires.

IEX is a leading provider of workforce management and optimization technology used by contact centers of all types and sizes around the world. Eskom is one of the world's leading power producers ...

A possible migration to suites has begun in call centers, and suppliers like Aspect Software, Envision Telephony, IEX Corp., Merced Systems, Nice Systems, Verint Systems, and Witness Systems have ...

Ltd., branded as Reliance BPO, has selected the IEX(R) TotalView(R) Workforce Management system from NICE subsidiary, IEX Corporation. Sign up here. IEX TotalView was selected to help Reliance BPO ...

The City of Dallas has selected NICE's interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the city's uniquely combined 9-1-1/3-1 ...

Tekelec (Nasdaq: TKLC) expects to realize net proceeds of up to $165 million. The deal was announced in April. IEX provides workforce management and optimization technology for contact centers.

Cheap Tickets Inc., Honolulu, said yesterday that it has selected IEX, Richardson, TX, to provide a workforce management product to enhance the scheduling process in its call centers. Cheap ...

Plano has long been a development partner for Allegion’s European workforce management brand ... IDEX Corporation IEX presently has a Zacks Rank of 2 (Buy). IDEX pulled off a trailing four ...

RICHARDSON, Texas – Texans CU has deployed NICE Systems’ IEX Workforce Management solution to enhance efficiencies. The $1.6 billion credit union said the system has facilitated forecasting, schedule ...