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Automation has moved from the factory floor to the inbox and beyond. Machine‑learning models now interpret invoices, approve ...

While fear has initially dominated the conversation around AI and the automation of our economy, more recent predictions suggest there's also real human opportunity in this tidal wave of disruption.

Artificial Intelligence is no longer just replacing low-skill labor—it’s now targeting white-collar roles like coding, HR, ...

AI chatbots handle routine enquiries efficiently, allowing human agents to focus on more complex and emotionally charged issues. Automation simplifies workflows, enhancing productivity and accuracy.

The paradox of automation — also known as the paradox of technology — occurs when introducing automated system will add to, not reduce, the workload and responsibilities of the human operator.

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Automation is here to stay, but the real challenge lies in how we choose to use it. The industry must adopt a balanced approach that connects technological capabilities with human creative potential.

Preserving the human touch, even as businesses strive to remain competitive and agile, is a critical component of leveraging automation correctly, says BCX.

That was back in 2010. Over the next seven years, she says she had a front-row seat to watch automation — most often intelligent software — take over nearly every aspect of mortgage processing.