In 2025, businesses and organizations are shifting how they interact with users, thanks to a new generation of AI chatbots.

Chatbot fatigue is real. When website visitors see a floating icon inviting them to chat with AI—even on the website of a brand they really like—it may bring back flashes of bad experiences ...

Artificial intelligence isn’t just for tech experts anymore. Tools like ChatGPT, Gemini have quietly become part of everyday ...

When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform Character.AI so she can chat about her day with her favorite characters, ...