The best way to improve first-contact resolution is to look into root cause identification. This is a process that requires you to dig in and take an honest look at your service from all angles.

But sometimes, even with all precautions taken, the on-site team must address pet complaints and concerns. It’s a delicate process, as the topic is sensitive, which can cause emotions to run high.

You can make a complaint by mail or fax, but HHS prefers that people submit online via the Texas Unified Licensure Information Portal (TULIP) or call 1-800-458-9858 so we can get all of the ...

Second, McGovern said an inspector must be able to visit the site to verify the complaint. If they determine there's a violation, an order will be issued. To avoid delays, McGovern said complainants ...