A lawsuit claims that Clorox's $380 million hack occurred after IT staff at Cognizant allegedly provided hackers with login details over the phone.

Lucknow: To improve the quality of early police response to crimes involving women and children, a two-day specialised training programme was held in .

Cybercriminals are using Microsoft Teams to impersonate corporate help desk staff and deploy BlackBasta ransomware. They trick employees into installing remote access tools by posing as IT support ...

More than 1,600 chief information officers at companies across Canada and the United States were asked to recount the strangest questions put to their tech-support staff, and came up with some ...

WASHINGTON (Reuters) -Bleach maker Clorox said Tuesday that it has sued information technology provider Cognizant over a devastating 2023 cyberattack, alleging that the hackers pulled off the ...

The FBI has expanded its advisory on Scattered Spider, adding ransomware attacks, fake help desk calls, and new data ...

Filed in a California court, the complaint accuses Cognizant of gross negligence, citing transcripts where helpdesk agents ...

Ask the Help Desk staff to participate, of course, but this is a management responsibility, aided and abetted by the reporting capabilities of all but the most inept Service Desk systems. – Bob ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI).