Back at Giant Tiger in Stratford, several customers told CBC News they were happy the store no longer has self-checkout. I like the person-to-person contact, said Leslie Clayton-Winget.

Brendan Best says self-checkout isn't worth his time because something often goes wrong, forcing him to seek out assistance. "I would not like to have that type of hassle, so I try to go through ...

A new study found that about one-quarter of Canadians refuse to use self-checkouts. Many abstainers are trying to save jobs, but they face an uphill battle in the era of automation.

Self-checkout, first tested in supermarkets in the late 1980s, gained momentum 20 years ago. But grocers ramped it up even more three years ago to address the pandemic-induced severe labour shortages.

Self-checkout, first tested in supermarkets in the late 1980s, gained momentum 20 years ago. But grocers ramped it up even more three years ago to address the pandemic-induced severe labour shortages.

Canadian grocery giant Loblaw Companies Ltd. has installed receipt scanners at four of its stores in Ontario in an attempt to curtail theft at self-checkout lanes, according to a report published ...

A number of news outlets reported over the weekend and yesterday that the retail giant has limited self-checkout registers to 10 items or fewer, but Target made that announcement more than a year ago.

Two Walmart locations have removed their self-checkout kiosks, but will the company make the change for other stores? The retail giant removed the machines at two specific stores in Cleveland ...

Loblaw facing backlash as it tests receipt scanners at self-checkout A shopper discovered this receipt scanner at an Superstore location in Oakville, Ont., and posted the photo on online.

"Metro self-checkout kiosk is rigged," a customer wrote in the Toronto subreddit over the weekend along with a photo of the self-checkout screen attempting to charge them for 1.150 kg of green ...

Walmart is axing self-checkout machines in what it claims is an effort to improve the 'in-store experience' for customers - but experts say there is another reason.