While brands see the value and promise in using AI to revolutionize the customer experience, do consumers want it, and if so, ...

The future of e-commerce definitely holds a spot for chatbots, even as it is an evolving technology. When considering a chatbot solution, leaders should look for the strategic uses that align best ...

Chatbots have long been used in e-commerce to drive sales and improve customer experience, but the advent of ChatGPT changes the game significantly. Developed by Open AI, its generative ML, large ...

In e-Commerce, it aids in demand forecasting, consumer segmentation, and marketing optimization. Demand forecasting enables firms to estimate future sales and effectively manage inventory ...

On average, E-commerce companies that use AgentBot have 3.746 monthly conversations with their clients and 10.110 interactions. The peaks of use of the chatbot during the week often vary according ...

Ensuring a frictionless shopping or engagement experience is critical in the retail and eCommerce sectors, and chatbots are one of the easiest and most cost-effective tools to deploy in these contexts ...

In addition, during these trying times, it is difficult for most e-Commerce establishments to keep the customer support system function seamlessly. By putting across instant responses in two-way ...

U.S. consumers didn’t let inflation or rising interest rates slow down their online shopping this past holiday season. People spent $241.4 billion online from Nov. 1 to Dec. 31, 8.7% more than ...

Chatbots are gaining in popularity, and an infographic by B2B product-comparison site Market Inspector explains why more companies are using chatbots and how they assisting in e-commerce transactions.