as well as fostering brand loyalty and advocacy. Value-added services: How to offer them, and why Value-added last-mile delivery services are playing an increasingly important role in satisfying ...

Brand partnerships can be a great way to enhance how customers engage with loyalty programs, however, these partnerships require careful planning.

Among consumers, points are the most popular draw to a program, followed by points to a partner brand, free shipping or delivery, and free or discounted services. But not every loyalty program is ...

“And then you have the emergence of more traditional retailers of high end or higher quality private label and own brands all coming together to make what I would call this perfect storm of better ...

Now, shippers can offer precise delivery windows during eCommerce checkout to increase customer loyalty and compete. Seventy-nine percent of consumers say they will not purchase from a brand again ...

Customer relationships extend beyond the sale: 32% and 22% of respondents found that available customer support and free delivery ... loyalty: 68.8% of respondents believe customers become more ...