The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers.

State auditor Dave Boliek released two comprehensive reports Monday, showing long wait times, burned out employees, and a ...

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

North Carolina’s Division of Motor Vehicles is the subject of two new audits looking to address long wait times for customers ...

Nancy Altman, president of advocacy group Social Security Works, said an audit would mark an important step "because the metrics that SSA has recently released, claiming that customer service is ...