Its analysis of "non-structured data," which is to say customer-service phone calls and online chatter, hit 2 billion conversations last year. This year the company projects an increase of 62%.

Nearly half of U.S. shoppers say customer service provided by businesses is getting worse, according to results from the ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Of 1,000 people polled, 74% said they had an issue with a product or service in 2022. That's up from 66% in the last survey. The survey also found: 56% of customers felt the problem wasted their ...

He notes that by relying on technology for customer service, companies could be "inadvertently setting up more barriers to consumers." "Technology, for all of its benefits that it affords us, when ...

The survey, commissioned by the customer experience platform Callvu, offers a compelling rebuke of automated customer service solutions at a time when companies are leaning into chatbots like ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

Ford has long prided itself on customer service but the latest J.D. Power survey of more than 64,000 vehicle owners shows low satisfaction.

But the median annual income for U.S. customer service representatives was just $36,920 in 2021, the latest year covered by federal data — compared with $45,760 for all workers at the time.

Instaread In Article Audio PlayerOf the 1,000 respondents polled, 74% claimed to have had an issue with a product or service in 2022, up from 66% in 2020 (during the last edition of the survey ...