Second, the customer service representative must put the customer at ease and convince them they are in good hands. Part of this is achieved with effective technology, but the human element of ...

I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying. But there is a way to actually get what you want when you're calling ...

The survey, commissioned by the customer experience platform Callvu, offers a compelling rebuke of automated customer service solutions at a time when companies are leaning into chatbots like ...

The stress of customer expectations is weighing on customer service representatives. Half (52%) said they have considered leaving their job, which could spell disaster for already shorthanded ...