Amperity, the AI-powered customer data cloud, announced M&T Bank has selected its platform to unify customer data across the ...

Social Security Commissioner Frank Bisignano defended the Trump administration's changes against Sen. Elizabeth Warren's ...

Examples of engagement data include website visits, interactions on social media platforms, and customer service calls. Behavioral data helps you understand and predict how a customer will behave.

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer ...

2. Gain Insight Into Customer Preferences Businesses can use customer data the "right" way by analyzing it to gain insights into their preferences. This information can be used to create targeted ...

Real-time data can unlock new opportunities for customer engagement, quick responses to market changes and faster and more precise decision-making, providing a competitive edge.

Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon as they begin to engage with a company’s brand. Such an early positive ...

In today’s interconnected world, data security is one of the most pressing concerns across industries, particularly within the supply chain. Every stage, from order processing to final delivery, holds ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.