Amperity, the AI-powered customer data cloud, announced M&T Bank has selected its platform to unify customer data across the ...

We’ve seen AI agent launches from companies across all sizes and industries. In May, Google announced it would incorporate AI agents in its searches, while Microsoft also announced a plan to use AI ...

Examples of engagement data include website visits, interactions on social media platforms, and customer service calls. Behavioral data helps you understand and predict how a customer will behave.

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer ...

2. Gain Insight Into Customer Preferences Businesses can use customer data the "right" way by analyzing it to gain insights into their preferences. This information can be used to create targeted ...

Real-time data can unlock new opportunities for customer engagement, quick responses to market changes and faster and more precise decision-making, providing a competitive edge.

In today’s interconnected world, data security is one of the most pressing concerns across industries, particularly within the supply chain. Every stage, from order processing to final delivery, holds ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.