How should you proceed once a complaint is brought to your attention depends largely on the nature of the customer's complaint - and the severity with which it is brought. Handling Customer ...

Want some old advice? The customer is always right. Okay, now you can stick that in your pocket. Today's best service entrepreneurs are looking beyond old axioms in relating to customers.

Effective customer complaint handling is not just about rights or positions. It has more to do with responding to interests. Unlike positions or rights that are governed by the objective criteria ...