Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

What is positive friction and why does it play such an important (perhaps underestimated) role in customer experience (CX) design? The answer, it seems, lies in human psychology. But first, a story.

Customer Experience vs. User Experience Although CX is often used interchangeably with user experience (UX), both terms are quite distinct.

In an increasingly volatile and competitive environment, customer experience is a key differentiator that can drive loyalty, growth and performance. But how do you design truly inclusive customer ...

The new website design, completed in January 2023, is aimed at improving the user experience for its customers.The new website design includes a modern, user-friendly interface that makes it easy ...

Detailed price information for Nu Holdings Ltd Cl A (NU-N) from The Globe and Mail including charting and trades.