Because your customer experience teams have a deep understanding of and empathy for your customer’s goals and needs, your communications plan should leverage their learnings and insights for ...

Customer communication is really about the process of creating win-win scenarios between customers and vendors. Customers must be shown the benefits they receive, and vendors must make the process ...

TROY, Mich.: 13 June 2023 — Overall customer satisfaction with dental plans is up 18 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 U.S. Dental Plan Satisfaction ...

The “Omdia Universe: Customer Communications Management, 2024” report highlights: Smart Communications’ strongest technology capability areas are content creation, core platform, and analytics.

97% of businesses plan to use AI in their customer communications this year, with top investment areas for 2025 including AI voice assistants (63%) and AI-driven chatbots (43%).

It’s now widening the net to also target financial services and telecoms companies, with the plan being to use the funding primarily to expand Ushur’s sales and marketing to keep growing its ...