New Digital Engagement integration brings Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp* into Salesforce to scale ...

Market Drivers AI Technology Revolutionizing Customer Care: The growing demand for automating customer care services using AI technology has led to increased adoption of contact center software.

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

Copilot in Dynamics 365 Customer Service, which will become generally available next month, helps employees deliver faster and more focused customer care by drafting contextual and personalized ...