While rising motor premiums are largely driven by external cost pressures, shortcomings persist in how some insurers handle claims, the FCA said.

The analysis leveraged a claims database that represented more than 100 million commercially insured lives from January 1, 2017 to September 30, 2023.

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January 24, 2001 9:50: Croydon Council is reviewing the layout of its benefit claims forms after pressure from Age Concern Croydon.