Rocket CRM, a technology provider, has introduced enhancements to its CRM automation system, designed to streamline customer ...

This has led many companies to begin automating customer relationship management (CRM) functions. CRM automation can help you become more effective at focusing on individual customers’ and ...

Sales oversees the CRM functions for machinery control platform marketer Control Technology Corp. The company hosts its CRM programs through Sugar CRM, says Martin Umeh, western regional sales manager ...

Most CRM systems on the market today perform way more than 141 functions. In fact, the beauty of some of the most popular CRM systems is that they are so versatile that they can do a thousand things.

But now Google is offering a new function that will help accomplish these tasks, even if you don't have a CRM system. The company has quietly expanded its Q&A capabilities in its Business Profile.

CRM has to fit. It has to help the business anticipate needs and market demands. And it must deliver value. Otherwise, it’s ...

CRM technology selection should be based on business needs and the software functions required to meet those needs -- not on slick vendor demos and marketing hype. Here's how to tell the difference.

For specialized functions and larger companies, Microsoft's CRM may therefore prove insufficient, noted Barnes. He offered of a scenario where Microsoft's CRM may not be sufficient.

Where AI can simply be injected (into CRM or elsewhere) with a couple of clicks rather than a massive process of code-based reengineering with all the responsible caveats and checks, then surely ...

The company has unveiled Social CRM Applications, incorporating Web 2.0 functions to allow the apps to emulate social-networking sites Written by Joel D. Pinaroc, Contributor ...

GartnerG2 highlighted the following eight CRM applications that are becoming hotbeds of emerging technology for financial services providers: call center text mining, event-triggering and ...

It’s their hot button. The authority in Social CRM within my network is Brent Leary. He’s been writing about and working with CRM for a number of years – since 2003, in fact.