This has led many companies to begin automating customer relationship management (CRM) functions. CRM automation can help you become more effective at focusing on individual customers’ and ...

ServiceNow and Salesforce tap rising demand for AI workflows, whose platform offers more upside for investors?

As customer relationship management (CRM) platforms have become increasingly common in the enterprise, so have the number of integrations and functionality of the software. Naturally, integration of ...

CRM technology selection should be based on business needs and the software functions required to meet those needs -- not on slick vendor demos and marketing hype. Here's how to tell the difference.

Still, on-demand CRM software doesn’t work for everyone since it cannot be customized for complex business processes, says Gartner’s Kaila. (It can be configured, of course, within the bounds ...

CRM is not software that companies should purchase to fulfill an objective on a long list of things to do. It is a working process that should serve to fully support the sales function. The companies ...

Functions of a CRM That NFTs Could Replace 1. Contact Management One of the goals of blockchain transactions is transparency: that is, the owners of NFTs are inherently visible to the brand (and ...

Sales oversees the CRM functions for machinery control platform marketer Control Technology Corp. The company hosts its CRM programs through Sugar CRM, says Martin Umeh, western regional sales manager ...

But now Google is offering a new function that will help accomplish these tasks, even if you don't have a CRM system. The company has quietly expanded its Q&A capabilities in its Business Profile.

Fulfillment: CRM's Forgotten Function Somewhere between customer acquisition and retention lies a messy minor detail: actually getting the right product to the right people at the right time.