Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software has emerged as a pivotal tool that allows businesses to foster long-term customer ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information ...

When it comes to customer relationship management (CRM) systems, enterprises have unique issues to solve and obstacles to overcome. Over the past month or so, I've been working alongside CIOs and ...

many still remain mired in old-style thinking about what to measure and how to define success. And that's where “Management,” the M in CRM, comes in. If your idea of CRM consists of putting customer ...

CRM Definition and Solutions That’s a sizable investment for application support, and it’s part of the reason for the rush to SaaS CRM. But in that rush, companies may be a falling victim to a ...

Think accounting. With CRM, it isn't necessarily so. CRM Definition and Solutions Sign up here. Despite the user community's urgent calls for this or that functionality, CRM is still enterprise ...