Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up ...

Good customer service can make your day. Bad customer service can ruin it. There's a lot of talk about 311 calls and requests for service being handled very slowly, or not at all.

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it.

Bad customer service costing £41bn as Gen Z are 'killing the high street' 80% of adults exit a store without buying something if they have a poor experience. By Sarah Barltrop ...

Bad customer service costs companies £37bn in 2016 Research from Ombudsmen Services finds 79% of people will avoid a brand or company if they have received poor service in the past.

Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute. (Laura Seitz, Deseret News) ...