Companies must plan carefully to prepare for the convergence of robotic process automation (RPA), generative AI and process ...

A holistic approach to business communication means enhancing and not replacing humans, writes DAVID MEINTJIES, CEO of Telviva.

Thinking of automation in these terms—that is, how it is designed and deployed to serve humans and improve their quality of life—is called "human-centered automation." ...

Incorporating human design-centered principles into our development process allows us to prioritize user needs and experiences, ensuring our automation tools not only enhance efficiency but also ...

Automation in any form is never complete enough. It can help, but it cannot replace humanity. It is hard to completely resist new technology, nor should you.

The human staff will make all the difference in terms of whether or not the project is successful. The third question relates to automation’s impact on the organization.

Standard automation processes ascend to “hyper” status when they drive cost reductions of 20% to 60% and increases in operational effectiveness of up to 50% for the tasks they target.