If an organization expands the guidance of ITIL, service asset and configuration management, release and deployment management, and capacity management are the most frequent ITIL next steps.

Contribute to the improvement of client service by ensuring systems, products, and projects are designed and implemented according to the Infrastructure Library framework (ITIL) and software asset ...

ITIL Version 3 introduces a Service Knowledge Management System whose goal is to provide meaningful information, knowledge and wisdom to appropriate IT or business users for quality decision-making.

Software asset management is designed to be partially configuration management as it provides essential information about the software installed on each device, its revision or platform level, and ...

ITIL 4 is IT's go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here's everything you need to know about the latest ITIL certifications.

SAM best practice Service Asset and Configuration Management (SACM) SACM is part of the Information Technology Infrastructure Library (ITIL), developed by the UK's Office of Government Commerce.