A Starbucks barista received an uncommon response from a frustrated customer this week: an apology. On Monday, Andrew Richardson, a Starbucks barista from Bishop, Calif., was serving a drive-thru ...

After sending out a tweet in support of the federal government's proposed carbon pricing plan, Telus has issued an apology to angry customers threatening to take their business elsewhere. The ...

A customer who lost her temper at a Starbucks barista sent him a heartfelt note to apologise, as well as a hefty tip. The woman, known only as Debbie, became frustrated while going through one of ...