I flew on Air India’s new A350-900 inaugural flight from Mumbai to Chennai. This aircraft features the new Air India livery ...

For too long, the entire flying experience has often been characterised by a sense of transactional necessity. In the world ...

another passenger on the flight had accepted a downgrade from first class to business class because of a broken seat. At least two rows of business class seats remained unused by passengers and were ...

Employees will only be upgraded to premium economy or business class if seats ... to customers first, reflecting a culture of customer-centricity in the new Air India,” a spokesperson told ...

Tushar Masand, an Indian national, urinated on a Japanese co-passenger, Hiroshi Yoshizane, aboard an Air India flight from ...