CHICAGO (CBS) --The role of 911 dispatchers is often overlooked when it comes to their involvement with traumatic, life or death situations. Until this week, they were classified as office workers ...

Kelly Titchenell called 911 when her mother was suffering after days of heavy drinking. She made a desperate plea for medical assistance to a Pennsylvania dispatcher: “She’s going to die ...

A 911 dispatcher has been fired after a Tops employee trapped inside the Buffalo supermarket during last month’s mass shooting that killed 10 people said she was hung up on. The Erie County ...

A 911 dispatcher in Georgia was caught on tape multitasking on the job, casually putting in her breakfast order while also answering active burglary call. Dylan Johnson dialed emergency services ...

WHEN YOU NEED HELP. 911 EMERGENCY. BUT NOW THERE ARE FEWER OF THEM ANSWERING YOUR EMERGENCIES. WE DO. WE DO HAVE A STAFFING SHORTAGE. JESSICA SOLIS IS A DISPATCHER IN ALBUQUERQUE. IT’S A JOB SHE ...

A 911 dispatcher has been fired after being accused of mishandling a dire call from a supermarket employee who quietly pleaded for help as a white gunman opened fire in Buffalo, New York ...

She died the next day. By Michael Levenson A 911 dispatcher has been charged with involuntary manslaughter after he failed to send an ambulance to a woman in rural Pennsylvania who was bleeding ...

Two years after a 911 dispatcher in rural Pennsylvania refused to send emergency medical assistance to an ailing woman, he was charged with involuntary manslaughter, according to court records ...

DISPATCHERS ARE THE FIRST POINT OF CONTACT IN EMERGENCY SITUATIONS. THE WORK THEY DO ON THE OTHER END OF A CALL, WHEN YOU MAKE AN EMERGENCY PHONE CALL, CAN DICTATE HOW THAT SITUATION UNFOLDS.

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