HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.

The Public Accounts Committee has warned in a new report that the tax authority is damaging public confidence in the tax ...

MPs have accused HMRC of deliberately running a poor phone service for customers in an attempt to push them online instead.

MPs accuse the taxman of damaging public confidence in the tax system as millions prepare to fill their tax returns ...

But HMRC hit back strongly, with Jim Harra, First Permanent Secretary and chief executive of the revenue body describing the ...

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online ...

HMRC says people should have to correct errors on their tax returns as the taxman grapples with an increase in processing ...

HMRC has been accused of running a 'deliberately poor' phone service by a Parliamentary committee, cutting-off customers ...

MPs have demanded that the UK's tax collecting authority, HMRC, do more to chase unpaid tax and look after customers who ...

The UK tax authority “sought to degrade” its telephone helplines and “was willing to let them fail” in its push to drive taxpayers towards online services, an influential group of cross-party MPs has ...

A building society boss has warned savers they could be hit with a surprise tax bill if they cross an important HMRC ...